Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Find answers to our most common questions below. If you need further assistance, please don't hesitate to reach out to our team.
Orders & Shipping
How long will it take to receive my order?
All orders are processed within 2-4 business days (Monday to Friday). Once dispatched, standard delivery takes approximately 7 to 10 business days. Please note that weekends and public holidays are not counted as business days.
Do you offer fast or urgent delivery?
Yes, if you need your order delivered faster than our standard timeframe, please email us at contact@houseofvellori.com immediately after placing your order. Expedited shipping utilizes premium air freight and will incur additional charges, which we will confirm with you before proceeding.
How do I know my order is packed correctly?
For your absolute assurance, our team will share a video of your specific order being packed before it is shipped out to you.
Returns & Replacements
What is your return and refund policy?
We DO NOT offer refunds under any circumstances. We only provide replacements, and this is strictly limited to products that are verified as damaged during shipping.
Can I return an item if I changed my mind or don't like the color?
No, we do not accept returns or provide replacements for a change of mind, dislike of the product's color, fabric, or design, or if the product has been used, worn, washed, or altered in any way.
What do I do if my item arrives damaged?
Any damage must be reported to us within 7 days of the delivery date. To process a replacement claim, you must email us your order number, clear photos of the damage, and a continuous, un-edited unboxing video showing the package being opened and the damaged product.
Contact Us
How can I get in touch with customer support?
You can reach us anytime at contact@houseofvellori.com. We will get back to you as quickly as possible during our regular business hours (Monday to Friday).